Total Quality Management focuses on the problems and potentials of the healthcare delivery system in Africa and how the Total Quality Management strategy is the most appropriate approach towards improving the quality of services rendered It outlines Total Quality Management philosophy, goals and objectives as put forward by gurus such as Edward озкэз Demming, Joseph Juran and Philip Crosby, as well as quality improvement techniques and tools, organizational structures and quality improvement processes.  Содержание2006 г Мягкая обложка, 96 стр ISBN 0761832939.